garasiTerms of Use
These terms set out the conditions under which we at garasi offer our platform and services. When you create an account with garasi, you agree to be bound by these terms. Our platform is available only where local law permits, and you are responsible for verifying that your access and use comply with the laws of your own jurisdiction.
We operate garasi as a gaming and sportsbook platform serving members in supported regions across Indonesia. Our services include sports betting (Liga 1, Piala AFF, Premier League, Champions League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet.
This document outlines your rights and responsibilities as a garasi member, our policies on account management, deposits and withdrawals, bonus terms, and dispute resolution. By accessing garasi, you acknowledge that you have read, understood, and agree to these terms in full.
Account Opening and Your Responsibilities at garasi
To join garasi, you must create an account by providing accurate personal information. We require your full name, date of birth, contact details, and identification documents as part of our Know Your Customer (KYC) verification process. You are responsible for ensuring all information you provide to garasi is truthful, complete, and current. If any information changes, you must update your account promptly.
Your account at garasi is personal and non-transferable. You may not share your login credentials with anyone else, nor may you permit others to use your account. You are solely responsible for all activity on your account, including all wagers and transactions. If you suspect unauthorized access to your garasi account, contact our support team immediately.
We reserve the right to suspend or terminate your account if we discover that you have violated these terms, provided false information, or engaged in fraudulent or abusive behavior. Account closure at garasi is subject to standard verification windows. Any balance remaining in your account at closure will be returned to your registered payment method.
Your responsibilities at garasi
- Provide accurate and complete information during account creation
- Keep your login credentials confidential and secure
- Verify that your use of garasi complies with your local jurisdiction's laws
- Update your account information if any details change
- Report unauthorized access to our support team without delay
Deposits, Withdrawals, and Bonus Terms at garasi
We at garasi accept deposits from verified members via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account immediately upon completion of the transaction. You are responsible for ensuring you have sufficient funds in your payment method before initiating a deposit to garasi.
Withdrawals at garasi are processed to the same payment method you used for your initial deposit, subject to standard verification windows. We do not withdraw fixed amounts or offer guaranteed withdrawal timelines. All withdrawal requests are reviewed for compliance with our terms and local regulations before processing. Attempted withdrawals during account suspension or investigation may be delayed.
Our bonus offers at garasi include welcome bonuses, weekly cashback, and promotional tournaments. Bonuses are not guaranteed and are subject to eligibility requirements outlined at the time of offer. Bonus terms specify wagering requirements, game eligibility, maximum withdrawal limits, and expiration dates. You must claim bonuses within the specified window; unclaimed bonuses expire automatically. Bonuses may not be combined unless explicitly stated in the promotion terms.
Cashback at garasi is calculated as a percentage of your losses during a specified period (weekly or monthly, as announced). Cashback is credited subject to your VIP tier and the promotion calendar. You cannot convert unused cashback into real money; it may only be used for future wagers at garasi. Cashback terms are transparent in your account dashboard.
At garasi, we are transparent about how our promotions work. There are no hidden conditions, and all terms are available in your account.
Dispute Resolution and Legal Compliance
If you have a complaint regarding garasi or your account, contact our support team via live chat or email. We will investigate your complaint and respond within standard processing windows. If we cannot resolve your dispute directly, we offer a formal dispute resolution process outlined in our additional policy documents.
We at garasi operate under the understanding that our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. You are responsible for verifying that access and use of garasi comply with the laws of your jurisdiction. We do not provide legal advice, and you should consult local legal resources if you have questions about the legality of online gaming or sportsbook services in your region.
Our platform is not licensed or regulated by any government agency. We operate on a peer-to-peer basis, matching wagers between members. All odds and game outcomes are determined by our systems and the games themselves, not by garasi directly. We maintain standard security practices to protect member data and transaction integrity, but we cannot guarantee absolute security against all forms of attack or data loss.
These terms are governed by applicable law. Any legal proceedings arising from your use of garasi must be conducted in accordance with the laws of the jurisdiction where you are located, where garasi operates, or as mutually agreed. We reserve the right to update these terms at any time. Continued use of garasi after updates indicates your acceptance of the new terms. Your use of garasi is entirely voluntary and at your own risk.
Additional Information About garasi Services
garasi members across Jakarta, Surabaya, Bandung, Medan, and Semarang access the same platform, terms, and services. Regional differences in local law are your responsibility to evaluate. Major sporting events including Liga 1, Piala Indonesia, and Piala AFF tournaments are covered at garasi when they occur. Holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi may affect platform availability or promotion schedules, which we announce in advance.
Our support team is available to clarify any aspect of these terms. If you do not understand any provision, or if you have questions about how these terms apply to your specific situation, reach out to our support channel. By using garasi, you confirm that you have read and understood these terms of use.
Legal and Jurisdiction Information
Service availability
Our services at garasi are offered only where local law permits. We do not represent that garasi is legal, licensed, or available in all jurisdictions. When you access garasi, you confirm that you are doing so from a location where online gaming and sportsbook services are not prohibited by law. We maintain no legal permissions, licenses, or regulatory approvals from government bodies. Instead, we operate on a voluntary basis between members who choose to use our platform. If online wagering or casino gaming is illegal in your jurisdiction, you must not access garasi. We do not market or promote garasi in jurisdictions where such services are restricted or banned. If you are uncertain whether garasi is available in your location, you should consult local legal resources or government guidelines before attempting to access our platform. Our responsibility is to inform you that availability is jurisdiction-dependent; your responsibility is to verify compliance with your own local law before proceeding.
Account eligibility
To open an account at garasi, you must meet the eligibility requirements set out by applicable law in your jurisdiction. Most jurisdictions require that participants in online gaming be adults; we require that you provide accurate age information during account creation. We do not verify your age against official records during signup; instead, we rely on the information you provide and may request supporting documentation during our KYC process. By creating an account at garasi, you represent that you are legally eligible to participate in online gaming under the laws of your jurisdiction. We reserve the right to request age verification documents (passport, national ID, or similar) at any time. If we determine that you do not meet eligibility requirements, we will close your account and return any balance to your registered payment method. Our role is to provide the platform; your role is to confirm that you are legally eligible before joining.
Local-law responsibility
You are solely responsible for verifying that your access and use of garasi comply with all applicable laws in your jurisdiction. We do not provide legal advice, and we do not guarantee that garasi is legal wherever you are located. Online gaming, sportsbooks, and casino platforms are subject to different regulations in different places. Some jurisdictions permit online gaming under specific conditions; others prohibit it entirely. Before using garasi, you should research the laws of your own location. If you are in doubt, consult a local attorney or contact your jurisdiction's gaming regulator. We assume no liability if you use garasi in violation of local law. By accessing our platform, you confirm that you have done this due diligence and that your use is compliant with your jurisdiction's requirements.
Data and privacy scope
We collect personal data from members for account creation, payment processing, and regulatory compliance (KYC). Data collected at garasi includes your name, date of birth, contact details, identification documents, payment method information, and betting history. This data is used to verify your identity, process deposits and withdrawals, detect fraud, and comply with applicable regulations. We do not sell your data to third parties. Your data is protected using standard security practices, including encryption and access controls. For detailed information about how we collect, use, and store your data, please refer to our privacy policy. You may request access to your data, request corrections, or request deletion subject to legal retention requirements. Data retention at garasi is subject to applicable law and our internal compliance standards. Contact our support team if you have questions about your data or wish to exercise your privacy rights.
Contact for legal inquiries
If you have legal questions about garasi, our terms, or your rights as a member, contact our support team via live chat or email. We respond to legal and compliance inquiries within standard processing windows. For urgent legal matters, include "LEGAL INQUIRY" in your subject line so your request is prioritized. We maintain a formal dispute resolution process for complaints that cannot be resolved through standard support. This process is described in detail in our dispute resolution policy, available upon request. If you are an attorney or legal representative acting on behalf of a member or potential member, contact our legal department directly. Response times for legal inquiries may vary depending on the complexity of your question and the volume of inquiries we receive. We do not provide legal advice, and any information we provide in response to legal inquiries should not be construed as legal counsel.