garasi Platform Privacy Notice
This page describes what we collect when you use garasi and how we keep that data protected. We operate across multiple jurisdictions with different data regulations, so our approach is designed to respect both local laws and international standards. When you sign up for garasi, verify your account, deposit funds, or place a wager, we collect specific information. We explain what that information is, why we need it, and how we use it.
We at garasi take your privacy seriously. Your personal data is encrypted, stored securely, and shared only with processors who help us operate the platform—payment processors, identity verification services, and fraud-detection systems. We do not sell your data to third parties. We do not use your data for marketing purposes beyond service-related notifications unless you explicitly consent.
Our privacy practices comply with the laws of the jurisdictions where we operate. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under applicable local regulations. We also follow international best practices for data protection, including encryption, access controls, and regular security audits.
Data We Collect at garasi
When you create a garasi account, we collect your name, email address, phone number, and date of birth. This is essential for account creation and identity verification. We also collect your residential address to verify your jurisdiction and ensure our services are available where you are located.
To comply with anti-money-laundering and know-your-customer (KYC) regulations, we require identity verification. We collect government-issued identification documents (such as a passport or national ID card) and may use third-party verification services to confirm your identity. These services may take your document images and biographical data to verify authenticity.
When you deposit funds at garasi, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation from the payment processor. If you use direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we collect your bank account details. We do not store full bank account numbers; instead, we store only the last four digits and the bank name for reference.
Data categories we collect
- Account information: name, email, phone, date of birth, address
- Identity documents: government ID, passport, or equivalent
- Payment information: payment method, transaction history, balance
- Gaming activity: bets placed, games played, results, winnings
- Device and access information: IP address, browser type, login timestamps
We collect information about your activity on garasi. This includes the games you play, the bets you place, the amounts you wager, and the results. We use this data to calculate your VIP tier, determine your cashback rate, and identify patterns that might indicate problem gambling or fraud. We also collect technical information about your device and how you access garasi—your IP address, browser type, operating system, and login timestamps. This helps us detect unauthorized access and improve platform stability.
Cookies are small text files stored on your device. We use cookies to keep you logged in, remember your preferences, and track your activity on garasi. We use both first-party cookies (set by garasi) and third-party cookies (set by our analytics and fraud-detection partners). You can control cookies through your browser settings, but disabling them may affect platform functionality.
How We Use Your Data and Our garasi Privacy Commitments
We use your personal data for several purposes. First, we need it to operate garasi—to create and manage your account, process your deposits and withdrawals, and calculate your winnings. Second, we use it for legal compliance: verifying your identity, preventing money laundering, detecting fraud, and responding to legal requests. Third, we use it to improve garasi—analyzing how members use the platform, identifying technical issues, and developing new features.
We share your data only when necessary. Identity verification services receive your documents to confirm your identity. Payment processors receive your payment information to complete transactions. Fraud-detection and KYC service providers analyze your data to identify suspicious activity. Our hosting providers store your data on secure servers. We may also share data if required by law—for example, if a court orders us to disclose information about a member's account.
Our servers may sit outside your jurisdiction. Your data may be processed in countries with different privacy laws than your own. However, we ensure that any processor handling your data applies the same security standards we do, regardless of location. We use data-processing agreements with all third parties to specify how they must protect your information.
We at garasi commit to protecting your data. You have the right to access your information, request corrections, and ask for deletion subject to legal hold requirements.
Your rights under garasi privacy policy: You have the right to access your personal data at any time through your garasi account dashboard. You can request a copy of all data we hold about you, and we will provide it within standard response windows. You can request corrections to inaccurate information. You can request deletion of your data, subject to legal retention requirements—for example, we must retain transaction records for anti-money-laundering compliance.
We retain your data for as long as your garasi account is active, plus a retention period after closure for compliance and fraud-prevention purposes. If you close your account, we delete your personal data within the retention window, except where we must retain it by law. Identity documents are encrypted and stored separately from your account data.
We update this privacy notice periodically to reflect changes in our practices or applicable law. We notify you of material changes by email or through your garasi account dashboard. Continued use of garasi after such changes constitutes acceptance of the updated policy.
Contact us about privacy: If you have questions about our privacy practices, want to exercise your data rights, or believe your data has been mishandled, contact our data protection team. Email [email protected] with the subject line "Privacy Request" or "Data Rights." We respond to privacy inquiries within standard processing windows. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable privacy law.
Service availability, eligibility, and jurisdiction
Service availability
We at garasi offer our services only where local law permits. Our platform is jurisdiction-restricted, meaning access is available only in supported territories. We do not offer our services in jurisdictions where online wagering is prohibited by law. When you access garasi, we verify your location using your IP address and other technical signals. If your location falls outside our supported jurisdictions, you will be unable to create an account or access our services. This is not a restriction imposed by garasi arbitrarily; it reflects our commitment to operating only where we are legally permitted to do so. We monitor changes in local regulations across the regions where we operate, and we adjust our service availability accordingly. If a jurisdiction changes its laws regarding online gaming, we will update our access controls to comply with the new requirements. Our terms of service, which you accept when creating a garasi account, specify the jurisdictions where our services are available. If you are unsure whether garasi operates in your location, contact our support team before attempting to sign up.
Account eligibility
We at garasi require that all account holders meet eligibility requirements determined by applicable law in their jurisdiction. Age and eligibility are determined by the laws of your location. We do not specify a single age requirement across all jurisdictions because different regions have different legal frameworks. When you create a garasi account, you declare that you meet the age and eligibility requirements under your local law. We verify this declaration through identity verification—you must provide government-issued documentation that proves your age and identity. Our verification systems are designed to reject applicants who do not meet local requirements. If your verification fails, your account will not be created, and any deposit you attempt to make will be returned. We take verification seriously because non-compliance with local age and eligibility laws exposes both you and garasi to legal risk. If you believe you have been incorrectly denied account creation, contact our support team with documentation supporting your eligibility claim.
Local-law responsibility
Users of garasi are responsible for verifying that access and use of our platform comply with their own jurisdiction's law. We provide access to garasi only in supported jurisdictions, but you bear the responsibility of confirming that your location is supported before using our services. We make reasonable efforts to prevent access from prohibited jurisdictions, but we cannot guarantee non-specific info accuracy. If you access garasi from a location where our services are prohibited, you do so at your own legal risk, and we accept no liability for consequences arising from your access. We also recommend that you review the laws of your jurisdiction regarding online gaming, sports betting, and live-dealer gaming before using garasi. Some jurisdictions allow certain game types but prohibit others, or allow sports betting but not casino games. You are solely responsible for understanding these distinctions and using garasi only in ways that comply with your local law. If you are uncertain about the legality of any garasi service in your jurisdiction, consult a local legal advisor before proceeding.
Data and privacy scope
We at garasi collect and process personal data as described in our full Privacy PolicyOur data collection includes identity information, payment details, and gaming activity. We collect this data for account creation, identity verification (KYC compliance), payment processing, fraud detection, and platform improvement. We use third-party processors—identity verification services, payment processors, and fraud-detection systems—to handle aspects of this data. These processors operate under strict data-processing agreements that require them to protect your information to the same standards garasi uses. Your data may be stored on servers located outside your jurisdiction. However, we ensure that any data outside your jurisdiction is encrypted and protected under standards no lower than those required by your local law. You have the right to access your personal data, request corrections, and ask for deletion subject to legal hold requirements. To exercise these rights, contact our support team with a "Data Rights Request" in the subject line. We respond within standard processing windows, typically within ten to fifteen business days. Your data is retained for as long as your garasi account is active, plus a compliance retention period. After closure, we delete personal data except where law requires retention.
Contact for legal inquiries
If you have legal or compliance questions about garasi, you can reach our legal team via email at [email protected]. Include "Legal Inquiry" or "Compliance Question" in the subject line. We respond to legal inquiries within standard processing windows, typically within fifteen business days. For urgent matters, contact our support team via live chat and request escalation to the legal department. We also accept notices of legal process (such as subpoenas or court orders) at [email protected]. If you believe garasi has violated applicable law in your jurisdiction, you can lodge a complaint with your local regulatory authority. Additionally, you have the right to pursue legal remedies under your local law if you believe you have been harmed by garasi's actions or negligence. Our terms of service include a dispute resolution clause that may require arbitration or mediation before pursuing litigation, depending on your jurisdiction and the nature of the dispute. If you need clarification on dispute resolution procedures specific to your location, contact our legal team.